Terms and Conditions
Toolsonline
Ltd
Tanners Court
Tanners Lane
East Wellow
Romsey
SO51 6DP
Toolsonline
operates under a number of product website addresses, such as generators.co.uk,
aircompressors.co.uk, welders.co.uk and trailers.co.uk. All our websites are interlinked
and you may have found us via a tool search leading to one of these
websites.
Toolsonline does not offer electronic commerce (‘e-commerce’)
facilities. Due to the technical nature of our products, we like to
speak to our customers to ensure that the products purchased will suit
the purpose required.
By clicking the Purchase button on our web pages, you will generate
an e-mail enquiry and a Toolsonline representative will contact you
by telephone or e-mail.
You may also contact Toolsonline by telephone on 01794 521355,
by e-mail to sales@toolsonline.com, by fax on 01794 830020 or by post
to PO Romsey, Hampshire SO5 6DP.
Telephone lines are open Monday to Thursday, 9.00am to 5.30pm, and Friday
9.00am to 5.00pm, excepting English Bank holidays. We are closed for
the whole period from 1.00pm on Christmas Eve or the Friday preceding
Christmas until 9.00am on 2nd January or the Monday following the New
Year.
Terms & Conditions
General
1. In these terms, ‘Toolsonline,’ ‘we’
and ‘us’ shall mean the company Toolsonline Limited, ‘you’
shall mean any business or individual who purchases from Toolsonline
and ‘goods’ shall refer to any item, items or services purchased
from Toolsonline.
2. These terms and conditions and any contract between
us shall be governed in accordance with English law.
3. Toolsonline Limited is registered in England &
Wales, Company No.3612273 @ 1st floor, 1 Carrera House, Merlin Court,
Gatehouse Close, Aylesbury, Buckinghamshire HP19 8DP (Please do not
use this address for correspondence)
Ordering
4. Toolsonline makes every effort to provide full and
accurate information on its websites of all goods offered for sale.
The information is the same as that given in the manufacturer’s
brochure. We do not send out brochures, but if you require further advice,
a member of our sales team will endeavour to satisfy all your queries.
5. A Toolsonline representative will guide you in your
choice of product to ensure that it will suit the purpose for which
it is required and inform you of delivery details.
6. Orders may be placed over the telephone, by email,
fax or post.
7. On receipt of payment, Toolsonline will send you
an invoice by e-mail or post to the address you provide. Whether or
not you receive the e-mail or post, this invoice confirms our acceptance
of your order and constitutes a binding contract between us.
Prices & Payment
8. The price payable for the goods is the price displayed
on the website. Any delivery charge is clearly displayed where applicable.
9. Prices are subject to change and Toolsonline updates its
websites on a daily basis, however we cannot accept orders based on
earlier pricing that may have been cached on the web. In the event that
a supplier fails to inform us of a price rise, we may need to pass this
increase on to you, but will not accept your order unless you are aware
of the price increase and are willing to pay it.
10. Payment for the goods by either debit or credit card, electronic
transfer or cheque is required prior to despatch of the goods.
11. In the case of goods made to order, Toolsonline requires
a minimum 25% deposit with order and the balance prior to delivery.
Deliveries
12. Goods are despatched direct from the manufacturer,
importer or wholesaler. Toolsonline will advise you of the anticipated
delivery date at the time of purchase.
13. Normal carrier deliveries take between 2 and 4 days excluding
weekends. Certain goods such as generators may be delivered the next
day if the order is placed early in the day and you will be advised
of the cut-off time. Delivery of goods such as trailers or large generators
may have to be planned according to availability and to the destination.
You will be informed of the expected delivery date.
14. Carriers plan their activities at the last moment
in order to achieve the quickest turn-around for the greatest number
of items. It is therefore not possible to book a delivery time, although
Toolsonline will make every effort to arrange a date convenient for
you.
15. The cost of delivery is included for most goods that may
be easily transported by regular courier. In the case of larger goods
requiring special transport or individual delivery, there will be a
charge that may be a flat rate displayed on the relevant web page or
that may need to be negotiated and you will be informed of this charge
before placing the order.
16. All goods should be carefully checked before you accept
and sign for them
17. If you want to export goods, we will arrange for their
delivery to your shipping agent at any port within mainland United Kingdom.
Warranty
18. Goods are covered by the manufacturer’s warranty.
19. Should a problem arise with the goods, you should contact
Toolsonline in the first instance on 01794 521355.
20. Always read and follow any relevant manuals and safety
instructions.
Cancellation
21. You have the unconditional right under Distance
Selling Regulations to cancel an order within 7 days, starting from
the day after the goods are delivered. The only exception to this right
is when goods are made to order.
22. To cancel an order you should telephone Toolsonline on
01794 521355 in the first instance in order to minimise any costs such
as delivery, return and re-stocking. Cancellation of the order must
be confirmed in writing.
23. Goods such as trailers that are built to your specification
are non-returnable.
24. Goods that are engine- or motor-driven cannot be re-sold
once they have been started and are therefore returned as used goods.
If you are unsure about the product, you should contact Toolsonline
before filling it with fuel and using it.
25. If the goods are not faulty and you are returning in the
cooling off period you will be responsible for the return carriage costs.
We also reserve the right to charge you a cancellation fee which is
sufficient to cover any losses that we incur as a result.
26. You are responsible for the care of the goods whilst
in your possession and for returning them in good condition in the original
packaging including all documents and manuals.
27. Toolsonline will reimburse you in full for the goods if
they are returned as new. If the goods are found to be used, misused
or damaged on return, we reserve the right to charge you a cancellation
fee which is sufficient to cover any losses incurred and handling charges.
Liability
28. Toolsonline shall not be liable to you where performance
of any of our obligations to you is prevented, frustrated or impeded
by reason of acts of God, war and other hostilities, civil commotion,
accident, strikes, lock outs, trade disputes, acts or restraints of
Government, imposition or restrictions of imports or exports or any
other cause not within our reasonable control.
29. To the extent permitted by law, Toolsonline accepts no
liability for any loss, damage or injury arising as a consequence of
the advice provided.